HSBC's banking app down as thousands of customers struggle to access accounts

HSBC's mobile banking app is down, leaving thousands of customers struggling to access their accounts.

Outage tracker Downdetector is reporting more than 1,500 complaints relating to the bank.

Some customers say they've been getting an "error" message when trying to log into the app.

The HSBC website appears to be working, but customers need a code from the app to log into their account.

This means some people can't access their account on the HSBC website either.

The complaints have since died down on Twitter and Downdetector, although HSBC has yet to confirm if the issue has been resolved.


App users were tweeting HSBC this morning to complain to the bank.

One customer asked: "Is the app down? I keep getting an error message."

Another tweeted: "Can’t access your app. Is it down?"

A third said: "App seems to be down, it is stuck on unstable internet connection and I cannot generate a security code for online banking log-on."

One customer tweeted an error screen which showed the following message: "We can't establish a stable connection to HSBC.

"Ensure you have a good Wifi or mobile network signal and try again."



HSBC has yet to confirm any issues, and it hasn't updated its service status page.

Some customers say the app has been down for around an hour, according to tweets to HSBC.

It's unclear exactly how many customers are affected.

We've contacted HSBC for more information and we'll update this article when we know more.

How to check if HSBC is down?

HSBC has a service checker so you can see if there is an issue with its service.

You need to enter your postcode so it can give you an update for your area.

This will tell you if there is a problem locally, or nationwide.

If you want to make a complaint then you an do via phone, web chat or letter.

HSBC has a dedicated page on its website where you can find the complaints information.

Other outages include the TSB website and app going down for three hours in April, leaving customers struggling to log in.

First Direct's website and app went down for two hours in May.

And in March, Lloyds and Halifax apps and internet banking went down.

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