Family flee Pontins park after finding nail in bed and pubic hairs in sink
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A family have claimed they fled their week-long Pontins holiday a day before they were meant to check-out due to the lack of cleanliness and "unbearable" facilities.
Clare Abbott and her family visited the holiday park and claim they were greeted with the grim sight of pubic hairs around their bathroom sink.
The disappointed mum-of-four had a hard time finding privacy too after the bathroom door failed to shut, reportedly due to the fact it was "too big for the actual frame".
Speaking to Surrey Live, Clare said: "The toilet goes into the kitchen, so anyone in the kitchen could see whoever's on the toilet.
"So I went to reception and told them the toilet door doesn't shut, they said they'd send someone up from maintenance and they never did. So we didn't get to shower at all."
After their first night at the resort in Camber Sands, East Sussex, Clare's fiancé discovered that he had been laying on a sharp nail that was sticking through the sofa bed.
She said: "Again, we went to maintenance on Saturday and Sunday, and they kept saying they'd send someone up, but no one came.
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"Eventually the maintenance men came up and told us they had no sofa beds, so one of them literally hammered the nail down and just put gaffer tape over it."
A few days after the fed-up family had reportedly asked for a room change multiple times, Clare claimed the manager at the Pontins facility eventually agreed to the room swap – only to find the mattress was exactly the same.
The frustrations continued when the family went to the restaurant and found that many items of food were sold out.
She said: "Once we finally got to the front, I asked for some cutlery, and the waiter came back with knives and forks which must've come straight out of the dishwasher halfway as they had mashed potato and gravy on them.
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"So I had to take the cutlery to the bathroom toilets and wash them under the tap. It was the same thing every day."
The last straw that saw Clare take her family back home early was when her son became really poorly the day before they were supposed to check out.
Clare said: "Once we got home and tested him, he was positive for Covid-19. It's not surprising because there were so many people, we were all crammed in, and they had completely empty hand sanitiser bottles around the place.
"Having dirty cutlery that's been taken out of a dishwasher that was half finished – no wonder my son was poorly."
Almost three weeks on she says she is still waiting for a response to her complaint and refund request.
She said: "We just wished we never went on the holiday – it's just ruined us really. I think we need a holiday to get over it."
Surrey Live attempted to contact Pontins but did not receive a response before publication.
The Daily Star has also approached the company.
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