Fury after teenager, 18, charged £111 for Uber journey of less than two miles
A mum claims Uber charged her son a £111 fee for a journey of under two miles.
Mandy Bennett blasted the "outrageous" fee Matty Bennett, 18, received and said she "can't get my head around it".
He booked a trip through the ride-hailing app on October 8, NottinghamshireLive reports.
The trip from Mapperley to Arnold, Nottingham was just 1.7miles long and was estimated to take around eight minutes.
But the plumber was horrified when he checked his phone the next day and realised he had been charged £111.23 for the journey at 10.07pm.
The same trip had cost him just £4.90 two months before.
Mandy, 57, said: "What they charged is absolutely outrageous.
"They shouldn't be allowed to do this.
"If it is a busier time, then I understand there being a reasonable surcharge, but £111? I couldn't believe it.
"We rang the credit card company and tried to cancel the payment, but they wouldn't do it."
She claimed Uber told her Matty must have accepted the surcharge via a notification on his screen before the journey started.
This meant they were not eligible for a refund.
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Although she said she accepts this may be true, she added being charged such a huge amount for such a short journey isn't acceptable.
She said: "They wouldn't put me through to a supervisor when I asked to speak to one.
"They just told me the same thing every time – that he wouldn't be refunded.
"Uber won't accept responsibility for what happened. I just can't get my head around it.
"I don't want this to happen unknowingly to anyone else."
After she approached the media, she said the firm has since been in touch with Matty to offer him a full refund.
Daily Star Online has approached Uber for comment.
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